Accounting Success Manager
JOB BRIEF
GreenSlate prioritizes client needs and understands that exceptional customer service is what differentiates us. We are seeking an individual with advanced accounting experience, a passion for technology, and a commitment to delivering outstanding service to lead our accounting success team. As the Accounting Success Manager, you will ensure your team possesses the knowledge and skills to address client inquiries, keeping GAAP accounting principles in mind. Your expertise will be crucial in training both our accounting users and your team members.
This person must be based in the greater Los Angeles area.
WHO WE ARE
GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit gslate.com.
WHAT WE EXPECT FROM YOU
- Recruit and manage the Accounting Success team
- Train and mentor Accounting Success team members
- Act as Level III Accounting Support to troubleshoot reports & data integrity issues
- Host and oversee Accounting webinars and 1:1 training
- Define new accounting features and reports as needed
- Act as backup SME to the accounting product team
- Work directly with clients to answer their accounting and other software support questions, via phone, email or chat
- Manage Accounting Success ticket queue ensuring we are meeting our SLA
- Lead client conversions and implementations
- Assist development with QA and feature design
- Be the expert and client trainer on assigned Features
- Create and maintain internal team support articles & forums
- Manage ongoing team quality control programs
- Identify and communicate bugs and their workarounds to the team
- Business or Accounting college degree, or a minimum of 3 years’ experience in accounting or full-charge bookkeeping
- Minimum of 5 years of performing customer service
- Strong problem-solving and analytical orientation with the ability to identify root cause of issues, develop recommendations and influence others
- A natural project and task manager for planning/driving varied team and client associated projects
- Able to deal with high volumes and work under pressure
- Has a love a technology and possesses technical aptitude and skills
- An excellent written and verbal communicator
- Listens effectively, transmits information accurately and understandably.
- Effectively presents and explains information to various group sizes and levels of knowledge
- Ability to work within the coverage requirements of the Support team, including on-call rotation
- Driven, friendly, approachable team player
WHAT YOU CAN EXPECT FROM US (U.S.)
- Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
- Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
- Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
- A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do
SALARY RANGE:
$90K to $100K
The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule.
GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members.
At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.
GreenSlate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.