JOB BRIEF

At GreenSlate, we prioritize our clients' needs, recognizing that our exceptional customer service distinguishes us from our competitors. We're looking for an outgoing individual with a passion for technology and a desire to provide an exceptional level of service to join our growing team.  You'll be responsible for assisting the Technical Account Management team with completing configuration updates for existing projects after they have completed their initial implementation process.  Updates will need to be completed on time without sacrificing accuracy.  You will also assist with creating How To resources, such as step-by-step articles and videos, to ensure that our clients have up-to-date information available as they work with GreenSlate.

WHO WE ARE

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit gslate.com.

WHAT WE EXPECT FROM YOU

• Monitor the Technical Account Management pipeline for project setup requests and consult with the Technical Account Manager to determine the necessary updates.
• Complete configuration updates to existing project setups under the supervision of a Technical Account Manager.
• Assist with mass configuration updates across projects as needed.
• Assist with the creation and maintenance of How-To articles and videos.
• Assist the Implementation team with custom form configuration and updates as needed.
• Transfer/escalate issues to other team members as needed.
• Utilize Intercom help-desk software to log tickets and resolutions.
• Spread GreenSlate's mission statement and encourage clients to join us in being environmentally conscious.

WHO YOU ARE

• Bachelor's degree or higher; or 2  to 3 years of related experience and/or training; or equivalent combination of education and experience
• Customer service experience
• Passion for technology, the environment, and going green!
• The ability to deal with high volumes and work under pressure
• A desire to find the solution, not just finish the task
• Enthusiastic attitude about providing superior customer service
• Excitement to learn the ins and outs of GreenSlate software platforms
• Knowledge of production accounting and/or payroll  basics is a plus!
• Excellent listening and communication skills
• Focused and detail-oriented

WHAT YOU CAN EXPECT FROM US 

• Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive Benefits:  Benefits that go beyond the basics, including private medical and life insurance, psychological support, English program, wellness discounts and perks through the Holisticly platform.
• Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
• Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule.  The employee may need the ability to lift up to 50 pounds.

GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable laws. GreenSlate makes reasonable accommodations for handicapped and disabled team members.

At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.